We offer free Priority Shipping with USPS on all orders within the continental U.S.
Most of our orders are shipped out within 24 hours of purchase from Narragansett, Rhode Island, U.S. All orders are shipped via USPS. Once your order is shipped we estimate you will receive your order within 1-3 business days of its ship date. Shipping times may vary, but we work our hardest to get your order to you as quickly as possible. We will email you a tracking number within one business day after your orer is shipped out. Watch out for this email so you can track the progress of your order from our doorstep to yours.
Please make sure your shipping address is correct. We are unable to redirect orders once they have been dispatched. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Any additional shipping costs are non refundable.
Please note, we do not ship on Sunday or holidays.
We offer standard worldwide shipping to our international customers for a flat rate of $30USD.All orders are shipped out via USPS. Once your order is shipped we estimate that you will receive your order within 10-15 business days of its ship date. Please note that shipping times may vary.
Taxes & Customs
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery.
We currently ship all items delivery duty unpaid (DDU). Once your order is shipped, the carrier will bill you to pay all import duties, customs and sales taxes levied by the country you are shipping to.
We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as it’s rules and regulations for importing foreign goods and products prior to purchasing.
Unfortunately we are unable to ship to the following countries – Russia, China, Hong Kong, Ukraine, Saudi Arabia, certain countries in Africa & the Pacifics.
Import Duties & Taxes FAQ
I placed an order but I changed my mind/ I do not want to pay the duties. Can I refuse my package and have it “returned to sender” (RTS)?
Upon delivery, your package has already entered and has been cleared by local government, and therefore, the customs duties and taxes have been applied. If you choose to refuse your package you will still be held accountable for customs duties, sales tax and return shipping and no refund will be applicable.
Can I return a package without paying the duties and taxes?
Once you have received the notification of your duty and taxes, your parcel has already been cleared by your government. If you are wanting to return your parcel, you, the buyer are required to pay the duties and organize for your parcel to be sent back to Bird on the Bay. Once your package arrives back to Bird on the Bay, we will refund you only the cost of your order minus initial shipping cost. Note- we cannot recover duties and taxes for you- these are payable by you, the buyer at all times. Please email firstname.lastname@example.org if you have any questions.
Will I be refunded the full value of my order?
We will refund you the cost of your items in full minus shipping cost if we receive your return within our return policy window. Please note, outside the US duties and taxes are non-refundable through us. Please note, you may be able to recover these funds by contacting your local customs directly.
For all online customer service and product enquiries, please email email@example.com
Item Availability & Pre-Orders
If a sold-out item is purchased you will be notified by email as soon as possible and offered a suitable replacement, a credit note or full refund.
How do “pre-orders” work?
Only selected products will be available for pre-order seasonally. The expected delivery period will be noted in the description of the product on our online store. Here are our pre-order terms-
At the time you place your order, you will be required to pay the full price to secure your pre-order. At the time you place your order, you will be required to pay the full price to secure your pre-order. You should expect a delayed period between the purchase of the product and the actual delivery of the product. Delivery dates are subject to change and our customer care team will be in touch should there be any unexpected delays with your order.
Standard return policies apply to all pre-orders.
Returns & Refund Policy
We offer a 14 day return policy window on all full priced items. Items should be in the original condition, unworn, and returned in it’s original condition for a full refund minus original shipping charges and duties paid. Please note, items purchased with sales codes 60% and higher will not b accepted for return, exchange or credit note.
Please send your returns to:
Bird on the Bay
65 Sunset Dr.
West Suffield, CT 06093 USA
Please note- returns will be strictly only accepted via post. We will not accept any returns hand delivered to the above address. In your return package please include your name, order number and the reason for your return.
Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so it is recommended to use a tracked method for safe delivery.
We will credit your original method of payment minus original shipping charges and duties paid. Once your return arrives within the return period at the return address please allow 14 business days for you refund to be processed. You will be notified by email once finalized.
Please note, any return items received by us outside of the 14 day policy window will not be accepted. Once received at Bird on the Bay, this return will be automatically shipped back to you.
We want you to be completely satisfied with your purchase, which is why we will gladly accept a return of any unworn item purchased via discount sale code up to 50% off within 14 business days once item is received.
Items should be in the original, unworn or used in anyways and returned in its original condition for an online store credit minus original shipping charges. Once returned and approved, we will provide a credit note for the cost of the item valid for 6 months.
Please note, sale and discount sales codes 60% and higher will not be accepted for return, exchange or store credit.
If you have any questions about your sale item or want to check whether your order qualifies for a credit please email firstname.lastname@example.org
We do not offer exchanges, but you are welcome to return a full priced item for a refund and re-purchase your preferred item once we’ve refunded you.
Some of our products may have slight variations due to the nature of the handmade process. Every item we send out is initially quality controlled, however if you have received a product with a defect such as a broken clasp we will happily replace it, please just email us at email@example.com within 3 business days of receiving your item. We may request a photo of the fault to ensure it isn’t a variation. We will them make arrangements and request that the item be returned within 30 days.
Please note that wear and tear in the course of normal use is not considered a product fault. Once we received the faulty product we will replace if stock is available or refund you upon return.